I've ordered, now what!
While you're reading your confirmation email, our guys and gals are already getting busy with prepping your stuff for dispatch.
On average, it takes us 1-2 business days to dispatch the order (you'll be notified and get your tracking code once we do). Then, please wait 4-6 business days before the order reaches you.
Cancellations
Something came up and you need to cancel? We can defo do that! Just let us know at info@lalovefashion.com and make sure to do it before we dispatch the order (usually 1-2 days). If you are too late, no need to crack the shits - you can still return it, you'll just have to pony up the return shipping costs.
Wrong / damaged items
Oh boy. The package has arrived, but something's wrong? Usually that's an error on our side - that we pack the wrong size or a different color.
Please reach out to info@lalovefashion.com within 24 hrs of getting the package. Attach photos, your order number and let us know what's wrong - we'll haul ass to fix it.
Delayed Orders:
Okay, so it should take at most 8 days until your order arrives (let's do the math just in case, max 2 for handling and 6 for transit). If there's a delay (and you're not out in the bush), please wait for 3 extra days and then reach out to us - we'll see what's happening.
Contact
Business address:
41 Macquarie Street
Barton ACT 2600
Australia
Opening hours:
Monday - Friday: 08:00 - 18:00 AEST